PAYMENT OPTIONS AND POLICIES

All the available online payment methods and policies applied for your online transactions for visa process.

PAYMENT INSTRUCTION

We offer you 2 options to settle payment for Vietnam visa on arrival as below:

Accept: All major debit card and credit card brands including Visa, Mastercard, JCB.
Secure: ASIAPAY uses SSL Verisign over internet transaction under the 3D-Secure program by International card organizations so you are free from worries your card information disclosed. ASIAPAY payment portal also meets standards of an international financial system such as PCI DSS of PCI Security Standards Council, 3D-Secure of Visa, MasterCard, JCB.
Fee: No cheque-cashing costs, no security worries about being paid in cash and no hassle

Accept: Credit and debit card including Visa, MasterCard, Discover, or American Express card.
Secure: PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. Moreover, PayPal will send you a receipt every time a payment is made from your account so that you can keep track of your transactions, and let you know if PayPal notices any unusual account activity.
Fee: No fee will be charged for service payment

CANCELLATION AND REFUND POLICY

1. CANCELLATION
1.1. Order Cancellation is not accepted if the visa approval letter is successfully issued with correct application details you provided and typed in the application, which do not match with your passport / travel details.
1.2. Order Amendment or Cancellation is not accepted if the visa approval letter is successfully issued with correct application details you provided and typed in the application, then you want to correct them.
1.3. Amendment/cancellation is available if your amendment/cancellation is sent by email within 20 minutes from the successful application submission.
2. REFUND
2.1. Refund is accepted if:
(a) The application result is an entry denial/rejection decided by The Vietnam Immigration Department
(b) The application has not yet been activated to be processed on the immigration system
(c) The visa approval letter is wrongly issued by the errors from the immigration system and you request the full refund instead of receiving the newly corrected visa letter
2.2. Last minute / emergency is non-refundable and cannot be cancelled after submitted.
2.3. Refund of online paid fee is not accepted in the following cases:
(a) Your visa application is already ignited and processed on the national immigration portal after successfully submitted
(b) The visa Approval Letter is officially issued and successfully emailed to you
(c) You change your flight schedule to another flight and date without sending email notification to our system for updating the fast track or car pick up service details